Contact
Contact Bluestone Security
Call 1300 975 707 any time: our control room answers 24 hours a day, 7 days a week. For a quote, send the form and a supervisor replies within [hours] business hours.
Ways to reach us
How can you contact Bluestone Security?
Call 1300 975 707 for anything urgent: it is answered 24/7. Use the quote form for new sites, and email for documents and non-urgent questions.
| Channel | How | Best for | Hours | Reply time |
|---|---|---|---|---|
| Phone | 1300 975 707 | Quotes, questions and anything urgent | 24/7, answered by the control room | Straight away |
| hello@bluestonesecurity.com.au | Documents, invoices and non-urgent questions | Read Monday to Friday | Within [hours] business hours | |
| Quote form | Request a quote | New sites and new services | Any time | A supervisor calls within [hours] business hours |
| Alarm or incident | Call 1300 975 707 | An alarm or incident on site. If a crime is happening, call 000 first | 24/7 | An officer is sent if needed |
Quote request
How do you request a security quote?
Tell us about your site in three short steps. A supervisor calls you within [hours] business hours to book a free site assessment.
- Free site assessment, no obligation
- Fixed price in writing
- Licensed officers and supervisors
- Month-to-month agreements available
What happens next
What happens after you contact us?
Four steps from first contact to cover: a reply within [hours] business hours, a free site assessment, a fixed written quote, then a start date.
We reply
A supervisor calls or emails you within [hours] business hours.
Free site assessment
We walk your site with you and agree what cover you need.
Fixed written quote
You get a fixed price in writing within [days] business days.
Start
Cover can start within [timeframe] of you saying yes.
Office
Where is the Bluestone Security office?
Our office and 24/7 control room are in Port Melbourne. Visits are by appointment, and the control room answers 1300 975 707 at any hour.
[Street address], Port Melbourne VIC 3207
- Phone
- 1300 975 707
- ABN
- [ABN]
- Business licence
- [licence no.]
Hours
When can you reach Bluestone Security?
The control room is open 24 hours a day, 7 days a week, including public holidays. The office, quotes and accounts work business hours.
| Team | Hours |
|---|---|
| Control room and alarm response | 24 hours, 7 days, including public holidays |
| Office and quotes | Monday to Friday, [hours] |
| Site assessments | Monday to Saturday, by appointment |
| Accounts | Monday to Friday, [hours] |
Before you call
What should you have ready when you ask for a quote?
Six details let us quote accurately on the first call. If you do not have them all, call anyway; we will work them out at the site assessment.
- The site address and the type of site
- The days and hours you need cover
- What you are protecting: stock, plant, people or a building
- Any recent incidents, break-ins or alarms
- How officers get in: gates, keys, codes
- Anything your insurer requires
Emergency
What should you do if your alarm is going off right now?
Stay safe and do not go in alone. If a crime is happening or someone is hurt, call Triple Zero (000) first, then call our control room on 1300 975 707.
Stay safe
Do not enter the site or confront anyone on your own.
Call Triple Zero first if a crime is happening
If someone is breaking in now or anyone is hurt, call 000.
Then call our control room
Call 1300 975 707. We can send the nearest patrol officer.
Tell us what you know
The address, what you can see or hear, and where you are.
Wait somewhere safe
Stay at a safe distance until an officer or the police arrive.
Service area
Which areas does the Port Melbourne office serve?
The Port Melbourne office runs security across Greater Melbourne through 5 patrol zones. These 12 suburbs have their own local page.
- Melbourne CBD
- Docklands
- Port Melbourne
- Footscray
- Laverton North
- Werribee
- Tullamarine
- Epping
- Box Hill
- Ringwood
- Dandenong South
- Frankston
Licensing explained
How is private security licensed in Victoria?
Victoria Police licenses both security businesses and individual security officers under the Private Security Act 2004. A business licence does not cover its staff: each officer needs their own licence.
- Bluestone business licence
- [licence no.]
- ASIAL membership
- [member no.]
How to check any security company
- Ask for the business licence number
- Search it on the Victoria Police public register
- Ask for the licence numbers of the officers on your site
- Ask for a certificate of currency for their insurance
Reviews
What do clients say about Bluestone Security?
Facility, site and strata managers across Melbourne on working with Bluestone.
They picked up at 2 am, had a patrol on site in good time and sent photos before I was even out of bed.
[Client name]Facility manager, Warehouse, Laverton North The same two officers every weekend. They know our site better than some of our staff do.
[Client name]Site manager, Construction, Docklands Clear quote, no surprises on the invoice, and a report after every shift. That is all I wanted.
[Client name]Operations lead, Retail centre, Box Hill
[4.9] from [number] Google reviews · Read the reviews (opens in a new tab)
FAQ
What do Melbourne businesses ask before hiring security?
Short answers to the questions we hear most, each in two or three sentences.
Is your phone line open 24/7?
Yes. 1300 975 707 is answered by our control room 24 hours a day, every day of the year, including public holidays.
How quickly do you reply to quote requests?
A supervisor replies within [hours] business hours, usually by phone, to book a free site assessment.
Is the site assessment free?
Yes. The site assessment and the written quote are free, with no obligation to book.
Can I visit your office?
Yes, by appointment. Our Port Melbourne office is a working control room, so please book a time first.
What happens to the details I send?
We use them only to reply to you and prepare your quote. We never sell them or use them for marketing without your permission.
No question matches. Call 1300 975 707 and ask us directly.
Your privacy
How do we handle the details you send us?
We follow the Australian Privacy Principles: your details are used only to answer your request, kept secure, and you can ask to see or delete them.
- We use your details only to reply to you and prepare your quote.
- We never sell your details or add you to marketing without permission.
- Your details are stored securely in [where data is stored].
- You can ask to see, correct or delete them at any time: email hello@bluestonesecurity.com.au.